Coronavirus update April 4th

The Crouch End councillors are continuing to round up the mass of Covid 19 related information. We reproduce it here –

Stay safe everyone.

PS. Please also read comments below post.


Connected Communities

Our councillors have been pressing Haringey Council to extend their Connected Communities service (more info here) to longer hours, and for it to be accessible to residents at weekends. We are pleased to confirm that the phone line will now be in operation for an additional three hours every weekday.

If you are a resident who needs help, if you or someone you know might need help, or you are a resident or business that wishes to volunteer – please contact the Connected Communities team on 020 8489 4431. The line is now open Monday to Friday, 8.30am to 6.30pm.

We will continue to push for the service to be further extended to be available on weekends too.

Recycling and Refuse Collections

For the time being Veolia is continuing to collect refuse, recycling, food waste and garden waste (if you have paid for the garden waste service) on the usual designated days despite a reduction in staff. However there are likely to be some delays in the collection service. If your bin is not collected on the usual day, it should be collected the next day. If Veolia does not manage to collect your bin for a week, please email: or call: 0208 885 7700.

Our councillors have been pushing for information on the green recycling and food waste bags service on behalf of residents in flats since the closure of our Libraries (the collection point for these bags normally).

We have now received confirmation that the Council has been unable to identify an alternative outlet for getting the bags to residents and are therefore requesting that once their supply of bags runs out, residents that use council provided bags for their recycling and food waste present their waste in the following ways:

  • For food waste collections, once you have run out of food waste bags please line your caddy with newspaper and continue to use your food waste collection as normal.
  • For residents that usually use green bags for recycling collections, once you have run out of green bags please put your recycling in your general waste refuse collection.

The food waste and recycling collections for residents that use recycling wheelie bins and their own food waste liners remains unaffected at this time.

Business Support in Haringey

Following concerns raised by residents we asked Haringey Council for guidance to help local convenience store owners and staff to protect themselves and their customers, which can now be found here:…

Our councillors have also been supporting businesses in understanding what financial support is available to them, both from the council and from Government, and how this can be obtained.

We are pleased to confirm that the first Small Business Grants and Retail, Hospitality and Leisure Grants were paid by Haringey Council on Tuesday 1st April and the council are working their way through the huge task of fulfilling all grant payments.

Government guidance on the Small Business Grant / Retail, Hospitality & Leisure Grant has recently changed, and Haringey Council now has to collect and verify your business information to make business grant payments. To help the council get your grant funding paid quickly please complete the Grant Form as soon as possible by visiting this link.

You may also be contacted to confirm that the information the council holds for the business and rate payer is correct to enable them to make payment to the right recipient.

If you haven’t heard from Haringey by 20 April 2020, and believe you are eligible under the grants system and have completed the grant form, please contact the council at

The most up to date information on business support, including grant payments and a business impact survey to help the council understand how Covid-19 has affected Haringey businesses, can be found here:…

Latest Police Update and how to report an incident

Detective Chief Superintendent Treena Flemming, North Area (Haringey and Enfield) Commander, has provided the following statement for residents and businesses in the area. Click here to read.

The Met Police have launched a dedicated Covid-19 webpage for reporting breaches of the new Government legislation on social distancing and business operations. Please only report something if you feel there is a significant issue or breach which you think the Police need to know about.You can access it at the following link:…

NHS North Central London (NCL) Update

The NHS North Central London Clinical Commissioning Group have provided an update that covers some of the key activities that NCL health and care providers are taking to respond to the Covid-19 pandemic:…

Reporting construction sites who flout social distancing guidelines

Currently construction sites have not been asked to close by the government. This means that work can continue if it is done safely. However residents have contacted our councillors with concerns about construction sites (both large sites and developments in residential properties) who are flouting social distancing rules, putting the workman and the wider public at risk.

If residents see construction sites flouting the social distancing guidelines they can report to the council as an Environmental Health matter and to the police through the Met’s dedicated Covid-19 reporting page at:…

New care workers urgently needed – training provided

Following the coronavirus outbreak, many of our the council’s care services are under increasing pressure due to high demand. Proud to Care is urgently looking to recruit new care workers to start as soon as possible, to support Adult Social Care services in North London. Protecting our most vulnerable people in their own homes is, now more than ever, a key priority. These roles will offer a fulfilling opportunity to people who wish to support the community during this difficult time and can lead to a long-term career in the care sector.

Proud to Care is sponsored by the five London Boroughs of Barnet, Camden, Enfield, Haringey and Islington. Care providers may be able to match residents with a service near their home that can work around their availability. Full training will be provided.

For more information and job posts please visit the Proud to Care website (external link). Please share this information with your networks.

Donations needed

Haringey has almost 3000 shielded residents and 4000 vulnerable residents to support with food and essentials through this crisis. The food and essential supplies provided by the government for these residents is simply not of the quality or quantity to meet the demand, and the food distribution hub at the Tottenham Hotspur Stadium is running low on supplies. If any businesses are able to donate, Haringey Together would be grateful for the following:

  • Food that can be stored (e.g. dry goods, tins, cans, packets)
  • Essential household items (e.g. sanitary products, soap, kitchen roll etc)
  • Cleaning products (for food preparation purposes)
  • Nappies, baby formula, milk
  • Plastic bags and boxes
  • Pet food

Frozen food cannot currently be accepted.

Due to government rules on social distancing and non-essential travel, the council is not asking for donations from individuals, but is welcoming contributions from businesses or Voluntary and Community Sector (VCS) organisations. If you wish to make a donation as an individual please see the details on Haringey Giving or supporting Food Banks below.

If you are a business able to support with immediate donations please contact to arrange a pick up.

If you would prefer to make a monetary donation, Haringey Giving (a fund managed by people in the Haringey community and endorsed by Haringey Council) is also trying to raise £50,000 to support the borough’s most vulnerable people, and the community initiatives responding to the Covid-19 crisis.

Please do consider giving as all donations will be doubled up to a total of £40,000 by Linklaters LLP!

LOCAL FOOD BANKS are in urgent need of supplies

Food banks continue to support residents across the borough and all also seeing supplies running desperately low. If you are able to support them please consider doing so.

Muswell Hill Foodbank

If you need food:

  • The Muswell Hill Foodbank on Pembroke Road is open on Mondays, Wednesdays and Fridays. You will need to get a voucher from one of the Referral Agencies (Citizens Advice, Social Services, Job Centres, some schools and doctors surgeries and other local charities) before going to the foodbank. Strict social distancing is in place to ensure the safety of clients and volunteers.

The foodbank urgently needs donations

  • Usage of the foodbank is expected to double or treble over the next few weeks.
  • The foodbank needs donations of dry and canned goods (no fresh produce or perishables) and toiletries (mens and women). See here for delivery times.
  • The foodbank runs wholly on donations and are unable to operate collections outside of supermarkets at the moment, please consider making a one-off or a regular monetary donation online to support them.

Other Local Foodbanks

To view a list of additional local foodbanks that you may wish to donate to please visit this link.

Volunteering opportunities for local residents

Our voluntary organisations are working under huge pressure and looking for more help from the community:

  • The Felix Project: run foodbanks and community kitchens for vulnerable people – email or phone 020 3034 4350.
  • London Independent Living: provide meals on wheels across London – email or phone: 03333 444 806
  • Haringey Reach and Connect: befriending service to support those shielding and isolating
  • British Red Cross: become a community reserve volunteer


Thames Water Flexible Payment Plans

For those who have been financially impacted by the coronavirus outbreak, Thames Water have set up a ‘flexible payment period’ for their customers to either temporarily pause or reduce payments.To find out more about how Thames Water can help with your water bills payment please visit their flexible payments information page.

Free School Meals voucher scheme for children at home

A national voucher scheme has been introduced by the Government that will allow children eligible for free school meals to still access that provision while they stay at home.

While schools are closed due to the coronavirus (Covid-19), every eligible child can now be provided with a £15 weekly shopping voucher by their school to spend at supermarkets.

Where it’s no longer possible for schools to provide meals for collection or delivery, they can now provide these vouchers to families either electronically or – for those without internet access – as a gift card, with the vouchers able to be spent at a range of shops, including Asda, M&S, Morrisons, Sainsbury’s, Tesco and Waitrose.

For further information, see the Government’s guidance on free school meals here.

Schools in the borough should now be making arrangements to provide these vouchers to eligible children. However, in the unlikely event that your child is eligible for free school meals and isn’t currently receiving them, please email us at:

Domestic violence

Sadly there is evidence that instances of domestic violence increase during epidemics where people spend more time at home.

PLEASE NOTE: Victims of domestic violence CAN leave the house to escape an abuser. If you are worried about violence or abuse from your partner, ex-partner or a member of your family, you can get help and advice.

If you are in immediate danger, you should always phone the police on 999. You can also contact Haringey Police on their non-emergency number: 101.

If you are not in immediate danger, call NIA (an independent domestic violence advocacy service). You’ll be given a brief assessment and referred to the most appropriate services.

If you’d prefer to find an appropriate service yourself, visit Haringey Council’s Organisations offering support page for a list of local and national support services, including specialist services for Black, Minority Ethnic and Refugee (BMER) women, children and young people, and LGBT+.

Guidance from the Government can be found here with helpline numbers…

Welfare Response to Covid-19

The government has made a range of changes to the welfare system to ensure that those affected by the Covid-19 public health emergency, either through direct contraction of the virus or loss of employment/reduced working hours, receive the necessary support. Click here for more information on these changes.

Renters and Landlords

Parliament has adopted measures so that nobody is forced out of their home as a result of this epidemic. The full package available to renters (social and private) and landlords can be found here:…

Information on Covid-19 for non-UK nationals

For helpful Covid-19 specific information for non-UK nationals please refer to the following page from the Mayor of London and London Assembly which includes the most recent updates on:

  • Access to healthcare
  • Visas and immigration
  • EU Settlement Scheme…



  1. Mark Afford Author

    Another communication. This time from Haringey Small Business Grant Team. It reads –

    Dear Business Rates payer,

    In response to COVID-19 (coronavirus), the Government announced on 11 March 2020 specific support for small businesses, and businesses in the retail, hospitality and leisure sectors, who were trading as at 11 March 2020 but had been forced to close. This support includes two grant funding schemes:
    • Small Business Grant Fund
    • Retail, Hospitality and Leisure Grant Fund

    Eligible Businesses are entitled one grant payment from the relevant fund. You can check your eligibility on the dedicated Haringey business support webpage:

    Haringey Council understand how stressful the current circumstances are and we are making every effort to pay the relevant grant at the earliest opportunity to support your business at this challenging time.

    If you think you are eligible for one of these grants, please complete the Grant Form and return to us by email at to quicken the payment process.

    By completing the form, you are given your consent that the information provided should be used for the purpose of administering this grant and updating our business rates records.

    If you do not have access to email you can return by post, please note that forms sent via post may take longer to process: Small Business Grant Team – Level 5, Alexandra House, 10 Station Road, Wood Green, N22 7TR

    Please note that if you have already submitted the online form you will not need to complete another one.

    Central Government have issued clear guidance to Local Authorities to confirm eligibility of applications as well as post event assurance to prevent fraudulent claims. Central Government and Haringey Council will work collaboratively to review all payments to identify an errors or fraudulent claims.

    In line with the Governments and the Council’s fraud strategy, we will investigate anyone who purposefully commits any act of fraud by this means. Anyone who falsifies data or information provided or impersonates a legitimate grant recipient to gain grants to which they are not entitled can be prosecuted for Fraud by the Council.

    Yours sincerely,
    Small Business Grant Team

  2. Mark Afford Author

    Another message. This time from the local Marks and Spencers –

    Hi, I just wanted to share the following opening hours and elderly support times with the Crouch End Forum and hopefully it would be useful to post on your facebook page.

    Kind regards
    Rosaline Parton
    Store Manager

    Your M&S Crouch End Food hall is open for you and your community

    Opening times:
    Monday 8.00 – 20.00
    Tuesday 8.00 – 20.00
    Wednesday 8.00 – 20.00
    Thursday 8.00 – 20.00
    Friday 8.00 – 20.00
    Saturday 8.00 – 20.00
    Sunday 11.00 – 17.00

    To help make sure everyone can shop for the food they need, we have reserved the first hour of trading for our older and vulnerable customers on Mondays and Thursdays, and for our brilliant NHS and emergency workers on Tuesdays and Fridays.

    M&S has all the fresh food and essentials you need and we are restocking the shelves all day. Our clothing and homeware stores are temporarily closed, but you can shop online at

    Head to for further on information on Covid-19 measures within M&S stores #allinthistogether

    Thank you love your Crouch End M and S family x

  3. Adrian Essex

    I can find nothing in the government guidance for local authorities that supports the Haringey decision to insist on applications for this grant. Indeed the government guidance says
    “The Local Authority must call or write to the business, stating that by accepting the grant payment, the business confirms that they are eligible for the grant schemes”. Haringey knows already who paid the non-domestic rates and in most cases will have a direct debit in place to make the necessary payment.

    Indeed the government seems slightly surprised that local authorities are insisting on this application process
    “Eligible businesses will be contacted by their local authority, though some local authorities have decided to operate an applications process.”


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